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RACQ Insurance - Statistical sampling to improve QA
Enchancing compliance at RACQ Insurance RACQ Insurance approached BDO Kendalls with a view to enhancing its Quality Assurance (QA) processes for insurance claims and to utilise our expertise in statistical sampling to achieve a risk based approach required by the regulator. Our in-depth understanding of RACQ Insurance business and the commercial environment in which they operate provided us with unique and valuable insight that enabled our specialists to tailor solutions to meet their business requirements.

$3 million dollar fraud
The client only had a suspicion that fraud was potentially occurring (and had no actual evidence or confirmation). The client was unable to identify any areas where the fraud maybe concealed. With over 5 years of financial transactions to investigate, identifying and gathering the evidence required could be likened to “finding a needle in a hay stack”.

Innocent party caught
The investigation involved the meticulous tracing of all the sources of funds and expenditure in relation to the purchase and development of all properties that had been restrained. If we were unable to prove these legitimate sources, the assets were at risk of being forfeited to the Crown as required by the legislation.

Investigation leads to dismissal
As a part of our investigation, we discovered that the General Manager had been paying himself additional superannuation (which he was not entitled to). We also arranged for the imaging of his and other computers. This subsequently led to the discovery of inappropriate computer usage by staff members including the General Manager.