Stakeholder services & management

Understanding the expectations of your multiple constituencies is a threshold challenge for not-for-profits. In particular, identifying the services most valued by members, clients and other stakeholders is central.

New appreciation of client and stakeholder requirements can be used as an input to your planning processes, and to refine your service delivery accordingly, inlcuding:

• Stakeholder identification & satisfaction analysis
• Developing your Intellectual Property register
• Business model development: What services are free? What offerings are fee for service?

Improving stakeholder uptake of your information and knowledge assets.

Consulting

Stakeholder identification & satisfaction analysis
Quantitative measures of stakeholder satisfaction (for example, surveys and questionnaires) assist you to identify the factors that best predict satisfaction with your services. Qualitative measures (for example, interviews and focus groups) provide rich examples to help you understand stakeholder needs.

Improving stakeholder uptake of your information and knowledge assets
As an NFP, you may undertake research to benefit your clients, members and or other stakeholders. However, the research is valuable only when it is communicated to and acted on by these groups. A focus on creating new knowledge needs to be complemented by capability in transferring knowledge to your constituents.

Click here for more information on our consulting services.