• Our Client Charter

Our Client Charter

BDO’s client promise is built on a very simple foundation, Exceptional Client Service. This means a focus on quality and client understanding based on five key components:

Client needs

We aim to anticipate our clients’ needs to ensure the best outcome for you. We listen carefully and build close relationships so we can provide relevant ideas, valuable insights and understand your long-term ambitions.

Communication

We value being clear, open and prompt in our communications and ensure short lines of communication so you always know who to talk to. We avoid unnecessary jargon and aim to deliver personalised, efficient, constructive and workable solutions.

Commitment

We deliver what we promise, every day, for every client. We always seek feedback – and act on it – and make a point of demonstrating our reliability and integrity to earn your trust.

People

We provide the right environment for our people and the right people for our clients. Our culture allows all level of staff to interact with clients, and we make sure we provide teams that best fit your needs.

Value

We create value by giving you fresh thinking, valuable insights and practical, commercially valuable advice you can trust. We make an effort to gain a deep understanding of what value means to you.


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