What’s next? Your digital recovery roadmap

04 June 2020

Kane Stavens, Executive Director, Digital & Technology Advisory |

Major disruptions this year have enforced a clear shift upon Australian organisations. Whether it be the impacts of catastrophic bushfires or the current COVID-19 global pandemic, most Australians have had to adjust how they work. 

The impact of this on organisations and their leadership teams is tangible. Pressures mount, solutions are sought, and the conditions providing context to their decision making are constantly changing.

In times like this, focus is needed. Organisations must act now to help ensure they can start the new financial year stronger, and realise the momentum built in the digital transformation forced upon them by COVID-19. This is where a digital recovery roadmap can provide the desired structure and a practical approach for an organisation to take advantage of the digital transformation they find themselves in, as opposed to being consumed by it.

The time to act is already upon us. We are transitioning away from building resilience and are dealing with the ‘new normal’. Without a clear action plan, organisations risk returning to old ways as restrictions are eased, losing the momentum gained during the past couple of months. There are even things we can do today, so we are prepared when all restrictions are removed, to take advantage of the massive strides taken into the new digital world.

What you should consider in your digital recovery roadmap

There is no magic date for when to start preparing a digital recovery roadmap, the best advice is always to start planning as soon as possible so you are ready to act when the time is right for your organisation. With the current situation in mind, taking time to plan now for action in the coming weeks and months is the best course of action because the ‘new normal’ is already here.

There are three key transition horizons that require attention as part of any digital recovery roadmap.

1. Immediate priorities

  • Review your client/customer interactions and redefine how you engage with them, taking advantage of the new digital channels
  • Understand your true value add in what will be a new landscape
  • Revisit your digital and technology operating model to review what you can leverage, ingrain and industrialise from the COVID-19 responses you have implemented
  • Review the ‘temporary fixes’ implemented in response to COVID-19 for reuse/replacement
  • Review your information technology partner relationships and assess who truly stepped up to support your organisation during the early and unknown stages

2. Medium term initiatives

  • Build and start executing a transition plan for rationalising the client/customer experience
  • Realign the technology service delivery model to meet the new client/customer expectations
  • Revisit priorities for Chief Information Officer/Chief Digital Officer/Chief Technology Officer to focus on momentum shifts from the COVID-19 response
  • Reapportion the digital and technology workforce to take advantage of newly acquired skills and focus on imperatives for the next 12 months
  • Identify investment priorities for beefing up the ‘interim’ technology put in place to respond to COVID-19

3. Looking further forward

  • Investigate how you can optimise your technology landscape to be more resilient and focus on new priorities
  • Revisit partnerships to align with the shifting and agile digital landscape, and identify the key services in the portfolio that need to be on-call
  • Build your rapid response plan to ensure you have considered the learnings from this time around
  • Reconfirm your digital strategy is still relevant.

Don’t forget the bigger picture

In today’s climate your digital transformation might have been reshaped, focusing more on operational priorities rather than innovation and future focus. However it is important to remember that even in a cash-constrained world, the improvements driven by customer-centric digitisation can reap longer-term benefits. Having a roadmap that gives focus over the short, medium and long term for all of your organisation’s functions delivers benefits at many levels, especially in times like this. Leaders will gain comfort from knowing the path they are taking the organisation on; your people will recognise and support the momentum; and your clients/customers will reap the benefits of your collaborative focus and drive to deliver.

To support your planning, BDO’s experts have developed a recovery roadmap checklist to guide decision making for digital leaders and ensure key areas do not go unaddressed. Download the checklist today to get a head start and prepare you organisation for the ‘new normal’.


To learn more about how a digital recovery roadmap could support the transition and future growth of your organisation contact a member of BDO’s Technology Advisory team.