Demystifying Knowledge Centred Service

10 February 2021

Knowledge Centred Service, or KCS, is a set of practices for creating and maintaining knowledge in knowledge-intensive environments. This methodology has become an integral part of the support workflow in many organisations, improving efficiency and providing a better support experience.

BDO's Tim Kelly, Senior Manager, Digital & Technology Advisory, and Knowledge Bird's Aprill Allen demystify the principles, practices and techniques of KCS. Watch the recording to learn how your organisation can improve self-service outcomes and get more from the knowledge management feature in ServiceNow.