• BDO NDIS 2019 Survey Report

BDO NDIS 2019 Survey Report

The National Disability Insurance Scheme (NDIS) was described as the largest investment in human services that current generations would see in their lifetime. Now that it has been active for four years, more than 338,000 people utilise its funding - including 134,000 who are receiving support for the first time.

Billed as a growth opportunity, the NDIS was a major operational shift for many service providers, raising concern for organisations whose funding would suddenly be up-ended in the new system.

In 2016, BDO gathered survey insights that highlighted a number of key challenges facing Australian disability providers, including the need to reset their strategy for the new market, growth, technology and cash flow problems.

We wanted to know whether these challenges have been addressed and where is the industry now.

In November 2019 we launched our ‘BDO NDIS Survey: Insights from provider experiences’, which was aimed at addressing these questions.

The survey results are now available in our ‘BDO NDIS 2019 Survey Report: Insights from provider experiences’.

The report outlines a number of interesting changes in service provider attitudes about the NDIS, including the rise of new challenges such as administrative burden, inadequate funding and compatibility issues with IT systems. It also highlights lessons learnt for not-for-profits and government entities operating within the NDIS environment.


For more information about this survey report or if you would like to discuss your organisation's NDIS approach, please contact our Not-For-Profit advisers.