Sam Underdown, Associate Director, Digital & Technology Advisory

Sam Underdown

Associate Director, Digital & Technology Advisory

Adelaide

+61 8 7324 6031

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Sam is a technology leader with a strong belief in the value of digital transformation and innovation in business.

He has over 20 years’ experience in the ICT industry, successfully delivering end to end, customer focused technology solutions in a variety of sectors, from start-up companies through to large enterprises and all levels of government.

Sam takes a customer-centric approach, seeking to understand and address the root cause of issues and provide solutions that align to strategic objectives, while delivering continuous improvement. This approach extends to not only clients, but his own team – helping to create a high performance, supportive culture to the benefit of all stakeholders.

Services

  • Digital transformation strategy and implementation
  • Digital workflow creation, optimization and automation
  • Customer experience/user experience design (CX/UX)
  • Business process improvement
  • Business intelligence solutions
  • Stakeholder engagement
  • IT service delivery
  • Technology and project assurance
  • Technology risk management
  • Quality assurance strategy and testing
  • ServiceNow development and support Services
  • Robotic Process Automation (RPA)

Sectors

  • Government & public sector
  • Technology, media & entertainment and telecommunications
  • Manufacturing & wholesale
  • Financial services
  • Not-For-Profit
  • Natural Resources
  • Tourism, Hospitality and Leisure
  • Utilities

Qualifications

  • Bachelor of Information Technology (Computing & Multimedia)
  • Master of Business Administration
  • PRINCE2 Foundation and PRINCE2 Practitioner