BDO’s brand promise is built on a very simple foundation. Exceptional Client Service.
Some professional services firms can seem similar from the outside. When you choose to work with BDO you quickly discover why we’re different from the rest.
A relationship-driven culture, global and local resources, and responsiveness underpin BDO. Relationships, resources and responsiveness are the bedrock of our brand promise; and our commitment to delivering exceptional client service is what drives us - for every client - every day.
Our vision to be the leader for exceptional client service is defined by five key attributes:
- We aim to anticipate our clients’ needs to ensure the best outcome for you
- We listen carefully and build close relationships so we can provide relevant ideas and valuable insights
- We aim to understand your long term ambitions.
- We value being clear, open and prompt in our communications
- We ensure short lines of communication so you always know who to talk to
- We avoid unnecessary processes and jargon
- We aim to deliver personalised, efficient, constructive and workable solutions.
- We deliver what we promise, every day, for every client
- We always seek feedback – and act on it – and make a point of demonstrating our reliability and integrity to earn your trust.
- We provide the right environment for our people and the right people for our clients
- We ensure our people are fully engaged and transfer this engagement to client service delivery
- We are establishing a culture that allows all levels of staff to interact with clients, and we make sure we provide teams that best fit your needs.
- We create value by giving you up-to-date ideas, and valuable insights and advice you can trust
- We make an effort to gain a deep understanding of what value means to you
- We aim for continuous and innovative thinking and to provide practical and commercially valuable advice at all times.
But don’t take our word for it. See what our clients think about working with BDO.