Knowledge Centred Service, or KCS, is a set of practices for creating and maintaining knowledge in knowledge-intensive environments. This methodology has become an integral part of the support workflow in many organisations, improving efficiency and providing a better support experience.
Join BDO's Tim Kelly, Senior Manager, Digital & Technology Advisory, and Brendan Cullen, Senior Manager, Digital & Technology Advisory, along with Knowledge Bird's Aprill Allen to demystify the principles, practices and techniques of KCS. Learn how your organisation can improve self-service outcomes and get more from the knowledge management feature in ServiceNow.
Speakers
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Brendan Cullen
Senior Manager, Digital & Technology Advisory
+61 433 795 290
[email protected]
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Tim Kelly
Senior Manager, Digital & Technology Advisory
+61 432 538 076
[email protected]
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Aprill Allen
Founder and Managing Director, Knowledge Bird
+61 400 101 961
knowledgebird.com
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