• Demystifying Knowledge Centred Service

    Improving self-service outcomes

Demystifying Knowledge Centred Service

Date: Tuesday 9 February 2021
Time: 12:30pm - 2:00pm (ACDT)


  • Summary

Knowledge Centred Service, or KCS, is a set of practices for creating and maintaining knowledge in knowledge-intensive environments. This methodology has become an integral part of the support workflow in many organisations, improving efficiency and providing a better support experience.

Join BDO's Tim Kelly, Senior Manager, Digital & Technology Advisory, and Brendan Cullen, Senior Manager, Digital & Technology Advisory, along with Knowledge Bird's Aprill Allen to demystify the principles, practices and techniques of KCS. Learn how your organisation can improve self-service outcomes and get more from the knowledge management feature in ServiceNow.


Brendan Cullen

Senior Manager, Digital & Technology Advisory
+61 433 795 290
[email protected]

Tim Kelly

Senior Manager, Digital & Technology Advisory
+61 432 538 076
[email protected]

Aprill Allen

Founder and Managing Director, Knowledge Bird
+61 400 101 961