Adapting to a new landscape to ensure a sustainable future.


National Disability Insurance Scheme (NDIS)

The implementation of the National Disability Insurance Scheme (NDIS) in 2016 has been described as the largest investment in human services that the current generation will see in their lifetime and has posed one of the single biggest issues facing Australia’s not-for-profit sector. The NDIS saw a fundamental shift in purchasing power and put the money and decision-making capability in the hands of the consumer. As a result, providers have had to learn how to thrive and adapt in a more commercial landscape.

BDO continues to work with a number of not-for-profit organisations and service providers as they transition along their NDIS journey and adapt their service delivery.  It will take several years for organisations to fully transition, as they initiate new processes and invest in the right technology to thrive.

What do NDIS providers need to consider?

The scheme has significantly altered the way many not-for-profits carry out disability services. In this new operating environment, strategy will have a significant bearing on success and survivability. NDIS providers need to:

  1. Know the market
  2. Set their strategy
  3. Find value in the NDIS market
  4. Decide on a road map
  5. Understand the value of being agile

The overall strategy will drive which areas of your business to transform, when and by how much.

What should you do to adapt and thrive in the new environment?

Get some expert help. Given the drastic impact the changes have had on the sector, providers need to account for all market changes and interdependencies. We’ll work together to overcome prominent challenges, including:

  1. Strategy: Short and long term strategic planning to address changes to funding processes under the NDIS
  2. Financial management: Assisting with the transition from block or grant funding to the NDIS service provision and invoice structure 
  3. Mergers, acquisition and collaboration: Addressing the changes to the competitive landscape for both not-for-profit and private sector enterprises
  4. Marketing & engagement: helping organisations track, understand and act on the engagement between their clients, employees and services
  5. Technology: Managing changes to how organisations process payments, communicate with staff and clients, secure data and utilise systems
  6. Human capital: Developing a full human capital lifecycle to attract, manage and retain talent.

For more information on NDIS, please contact a trusted BDO adviser.

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