Why subject matter experts make all the difference during UAT in a Dayforce HCM project

User acceptance testing (UAT) is a critical milestone in any Dayforce HCM implementation. It’s where configuration meets reality, where the business gets to test drive the system, and it is tested for functionality and fit.

BDO has supported several clients on Dayforce projects, and the successful and timely completion of UAT is the defining phase of these projects. A prolonged and ineffective UAT risks go-live timing and subsequently the value the business can generate from their Dayforce investments.

One of the most significant contributors to a successful UAT phase is strong subject matter experts (SMEs) who are capable and well-equipped to undertake this activity. They should be supported throughout by a proactive implementation team and a structured test execution and reporting approach to ensure momentum and avoid frustration.

Having the right people with the proper support is the difference between a smooth go-live and a rocky rollout.

Why SMEs matter

SMEs bring more than just knowledge. They bring clarity, confidence and connection between the system and the business. Here’s how:

• They know what ‘good’ looks like - SMEs understand the nuances of how things should work. They can quickly spot misalignments between configuration and business needs, helping ensure the system is genuinely fit for purpose.
• They bridge the gap between tech and operations - a well-configured system is only as good as the information it’s built on. SMEs help translate business requirements into real-world workflows. They know how to ensure test scripts are written to align with the expected outputs and requirements of the business.
• They test with purpose - whether validating test scripts, running complex scenarios or supporting ‘day in the life’ training, SMEs know what to look for. Their involvement ensures testing is relevant, thorough and aligned with business priorities.
• They drive confidence - when SMEs are engaged and empowered during UAT, they become champions of the system. Their buy-in builds trust across the organisation and sets the stage for successful adoption.
• They bring experience - having been through testing in the past, they understand the process, which helps guide and stabilise the broader team, ultimately driving a more successful outcome.
• They champion the change - they see the potential of the new processes and system capabilities, are enthusiastic about the change, and are ready to bring their colleagues and teams on the change journey.

Why the right support for SMEs matters

Your SMEs’ time is valuable, and the right support matters. Efficient execution and momentum ensure that they can maximise testing when available and avoid getting bogged down. Investing in strong SME support during UAT isn’t just helpful - it’s a strategic advantage.

How BDO can help

BDO’s digital team understands the critical role SMEs play in successful Dayforce implementations. We bring deep expertise in Dayforce implementations and client-side UAT support.

Our consultants bring industry insight, system expertise and a collaborative way of working to every project. We’re uniquely positioned, having worked alongside clients both as implementation partners and as client-side advisers, ensuring successful delivery.

Whether you’re short on internal resources or need specialist support, we can bridge the gap, ensuring your testing phase is thorough, your configuration is accurate, and your solution is truly fit for purpose. Contact us today to discuss how BDO can support your Dayforce project.