James Tompson

Executive summary

James is a Director in the Digital team with BDO in Sydney. He prides himself on creating genuine relationships across all levels to ensure buy-in and engagement from his team and leadership, leading to successful holistic business solutions.

James has successfully led complex, multi-system implementation projects from initial digital strategy and design through to go-live. He combines extensive experience in management and information technology (IT) advisory with hands-on delivery expertise. This enables him to navigate complex issues, demystify technology, and deliver clear, effective solutions.

Over the past ten years, James has worked with an ever-expanding range of sectors, including commercial, automotive, government, not-for-profit (NFP) and aged care.

Expertise

• IT strategy and digital transformation
• Project management
• Program and agile project advisory
• Test strategy and execution
• Stakeholder engagement
• Workshop facilitation
• Business analysis and optimisation
• Process reviews and improvement
• Dayforce system implementation

Experience

• Digital strategy design and program management: initial visioning and alignment with objectives as well as roadmap development and delivery of the agreed strategy, including project management and governance (aligned to organisational requirements), vendor selection and management, and solution design through to go-live.
• System implementation and project management: managed teams of system implementers through the full system implementation lifecycle, encompassing requirements gathering, configuration, unit testing, user testing, data migration and go-live execution.
• System implementation enhancement: implemented health checks and led the re-alignment of underperforming programs. Applied IT best practices and agile principles, upskilled delivery teams, and re-established project baselines to improve implementation outcomes.
• Process mapping and redesign: initial analysis of the current state to formulate the future state, communicating the redesigned processes to system implementers, business stakeholders, and change management teams to ensure alignment and adoption.
• Business operational reviews: management of operational reviews leveraging data insights, workshops and industry research to drive targeted business improvement and sustainability.
• Data visualisation: co-designed targeted dashboards using Power BI to enhance business insights and streamline decision-making processes.

Qualifications and affiliations

• Bachelor of Business (Finance and Management Consulting)