Patrick Fisher

Executive summary

Patrick is an Advisory Director with BDO in Brisbane. He is a formerly registered psychologist in Australia, who is passionate about driving performance through organisational design and workforce strategy. Patrick brings a ‘systems thinking’ approach to organisational challenges, considering how strategy, operations, finance, technology, and people interact to drive performance.

Patrick specialises in public sector transformation with over 12 years’ experience designing and implementing operating models that align strategy, improve efficiency and develop new organisational capabilities.

Patrick believes in balancing pragmatic solutions with ambitious challenges to ensure fit-for-purpose solutions. He takes a focused and collaborative approach that supports teams to develop a detailed understanding of each client and the stakeholder landscape.

Expertise

• Operating model assessment, design, gap analysis, and implementation for government departments
• Organisational design and implementation for government departments
• Organisational and functional reviews, assessments, and gap analysis within the public sector
• Strategic workforce planning within the public sector
• Resource allocation reviews and planning for government departments
• Navigating machinery of government changes
• Team structure assessments, reviews, and implementation within the public sector
• Management framework, ways of working and process design.

Experience

Operating model assessment, design, and implementation

• State government financial, health, and social services providers – operating model assessment, design, support for CRM implementation reducing cost to serve, development of business cases for statewide functions, and implementation plans to adapt to changing government priorities
• National superannuation company – data operating model assessment, design and implementation plan post-merger
• National and state not-for-profit – HR operating model assessment, design, and implementation to improve service quality, responsiveness, reduce cost to serve and support operationalising new financial management frameworks
• National social services provider - HR operating model assessment, design and implementation to improve service quality, develop new capabilities and reduce cost to serve
• Global marketing and insight function – operating model assessment and design to support operationalising a new global strategy to improve and action customer listening.

Organisational design, implementation, and functional reviews

• State government financial services provider – detailed organisational design to align workforce, decision-making and governance with new operating model
• State government health services – detailed organisational design to support realigning functions to enable greater collaboration, speed of delivery, and manage workforce costs. Functional review of people, process and technology, provide recommendations for consolidation, and implementation planning
• State-based education provider – detailed organisational design and implementation plan for business and administration support to create statewide consistency, improve resource planning, reduce cost to serve, review of business administration and support functions, and optimising funding arrangements
• State-based infrastructure provider – functional review to assess and provide recommendations to support government delivery key infrastructure across NSW.

Strategic workforce planning and resource allocation reviews

• State-based social housing provider – workforce review to support aligning resource with new government contract over three-year horizon, resulting in approved business case and resource increase
• National biosecurity program – whole of program capability assessment, gap analysis, and recommendations to support the program to meet changing workforce requirements and deliver program outcomes
• State-based ombudsman – workforce planning as part of a broader organisational review which resulted in fit-for-purpose resource allocation, detailed horizon-based modelling, and an approved business case to support additional staffing requirements.

Management framework, ways of working and process design

• State-based social services provider – developed and implemented end-to-end management frameworks to support improved service delivery. Developed detailed end-to-end level 4 processes for the HR function to enable technology initiatives, improve consistency, and reduce cost to serve
• State-based education provider – assessed, prioritised, and developed detailed level 4 processes for business and administrative support functions to enable technology initiatives, improve consistency, and reduce cost to serve.

Qualifications and affiliations

• Master of Organisational Psychology
• Bachelor of Psychological Science (Honours)
• Bachelor of Psychological Studies/Bachelor of Exercise Science and Human Movement
• SAFe 6 Lean Portfolio Manager
• PSM-1 Scrum Master
• Hogan Personality Inventory, Development Survey and Motives, Values and Preference Inventory
• SHL Personality and Ability Assessment
• Talegent PATH Personality and Cognitive Assessment
• LeadApt Change Leadership Coach
• Cultural Awareness Training – Elephant in the Room.

Professional engagements and activities

• Professional partnership with OrgVue.