How to increase user adoption of new technology through effective change management

Change management isn’t just about rolling out new systems - it’s about making work simpler, smarter, and more human.

By seamlessly integrating core enterprise wide, customer and HR technologies workforce solutions, we help businesses eliminate inefficiencies, reduce frustration, and empower teams with tools that actually work for them.

The result? Faster decision-making, smoother operations, and a workforce that embraces change rather than dreads it. Whether it’s streamlining processes or enhancing customer experiences, our approach ensures technology works for people -not the other way around.

Unlocking value from technology faster with effective change management

Investing in new technology is a major step forward for any organisation, but without the right approach to change management even the best systems can fall flat. Too often, businesses face delays, resistance from employees, and underwhelming adoption, leaving them frustrated and struggling to realise the promised benefits.

The issue isn’t just technology - it’s how people engage with technology. If users don’t understand the changes, don’t see the value, or feel unsupported, then transformation efforts can stall before they even begin.

We ensure that doesn’t happen. Our approach to technology-enabled change management is designed to help organisations drive rapid adoption, minimise disruption, and get tangible value from their investments fast. By putting people at the heart of transformation, we ensure that employees not only accept change but embrace it. We work alongside our clients to build excitement, confidence, and capability, using targeted engagement strategies, hands-on learning, and tailored communications that resonate with different teams.

The result? Faster uptake, fewer roadblocks, and a workforce that’s ready to leverage new technology from day one. Instead of months of confusion and inefficiency, organisations see productivity gains, improved customer experiences, and stronger business performance - so they can move beyond implementation and start reaping real rewards.

MORE THAN
70%
OF ERP INITIATIVES WILL FAIL

According to Gartner, by 2027, more than 70% of recently implemented ERP initiatives will fail to fully meet their original business case goals.

CHANGE MANAGEMENT MAKES PROJECTS
7x
MORE LIKELY TO ACHIEVE OBJECTIVES

According to Prosci, projects with excellent change management are up to 7 times more likely to achieve their objectives.

PROJECTS WITH EFFECTIVE SPONSORS ARE
79%
LIKELY TO ACHIEVE OBJECTIVES

According to Prosci, projects with extremely effective sponsors are 79% likely to meet their objectives compared to just 27% with extremely ineffective sponsors.

Why BDO?

Our expertise

Extensive experience in change management: We have broad experience in leading change management projects to support digital transformation, process optimisation, system implementation, office relocations and new operating models. We use our experience and existing tools to join your project team in the action from day one.
Feel the difference working in a true partnership: We seamlessly become one with your team and work alongside your existing change management team. We keep your change management team engaged with decisions, activities, and the progress of the project through ongoing open communication.
Take your stakeholders along the journey: Our friendly and down-to-earth approach ensures that every interaction we have with your impacted stakeholders makes them feel heard, understood and reinforces key messages. As part of your team, the connections we make and the conversations we have with your community builds trust in the whole project.

Why choose BDO for change management services?

When embarking on an important change management project, it is critical that you partner with a team that has the right skills, experience and passion to support your people through the change and collaborate with you. Our experience allows us to be part of your trusted team.

BDO helps:

Leaders and employees align and unify around a common vision
Align employee performance with specific company strategies and implementation objectives
Assist in communicating the vision, changes, and expectations of employees in a change program
Build capability in your leaders and people to manage change today and into the future
Build a framework and structure for continuous learning and system support
Use data to regularly assess employee acceptance of the change, drive decisions to address adoption gaps and continuously update engagement approaches based on findings
Minimise the amount of time employees need to become proficient or skilled in the new system and business processes.

Working with BDO

Organisational change management

Transitioning individuals, teams and organisations through effective, lasting transformation initiatives.

Technology-enabled change

Change management for technology transformations

Making work simpler, smarter, and more human through seamlessly integrating ERP, CRM, HRIS and other workforce solutions.

Office relocations

Ensuring a smooth transition to set the stage for a more connected, efficient, and inspired work environment.

Technology-enabled change management FAQs

Why is change management critical for technology transformations?

Technology alone doesn’t drive success - people do. Without a structured approach to change management, employees may struggle to adopt new systems, leading to slow uptake, lost productivity, and missed business benefits. Effective change management ensures that people understand, embrace, and effectively use new technology, allowing organisations to realise value faster.

How does BDO help organisations get value from technology more quickly?

We focus on the people side of transformation, ensuring that employees are engaged, supported, and equipped to use new technology effectively. Our approach includes clear communication, hands-on training, and strategies to embed new ways of working, reducing resistance, and accelerating adoption.

What challenges do organisations typically face when adopting new technology?

Common challenges include:

Employee resistance due to fear of change
Poor understanding of how the new system benefits individuals and teams
Lack of leadership alignment and sponsorship
Insufficient training and support
Business disruptions due to a lack of readiness
A lack of digital adoption tools to support communications and training.

Our approach helps organisations navigate these challenges, ensuring smoother transitions and stronger outcomes.

How does BDO measure the success of change management?

We track adoption rates, user confidence, business performance improvements, and overall system utilisation. Our goal is to ensure that technology isn’t just implemented but fully embedded in everyday operations, delivering real business value. We also use Digital Adoption Platforms like Pendo and WalkMe to monitor system usage and user uptake.

Can BDO support change management for different types of technology implementations?

Yes, we have deep experience in core enterprise wide, customer and HR technologies, workforce management, and other enterprise technologies, including:

Dayforce
Microsoft Dynamics
Salesforce
SAP S/4HANA and SuccessFactors
as well as UKG/Kronos.

No matter the system, we tailor our change management approach to suit the needs of your business and people. We also understand the importance of industry expertise in driving up adoption, and we have a team experienced in a variety of sectors, depending on your needs.

What makes BDO’s approach to change management different?

We combine deep expertise in technology transformation with a human-centered approach. We don’t just deliver training and communications - we create immersive, engaging experiences that drive lasting behaviour change. Our strategies focus on leadership alignment, stakeholder engagement, and end-user adoption, ensuring technology delivers its full potential. We also have relationships with Staffbase, a leading provider of employee communication platforms, and Pendo, a market leader in digital adoption solutions, as well as WalkMe to help your users get to grips with new technology quickly.

How can I get started with BDO’s change management services?

Reach out to our team to discuss your upcoming technology project. Whether you're in the early planning stages or already facing adoption challenges, we can help you design a change management strategy that delivers results. We work directly with organisations on their change journeys, as well as through technology vendors to manage the change on the most complex of transformations. If you’re a technology vendor who doesn’t have in-house change management capabilities, we’d love to support your clients and we have a talented team of change managers who are ready to get started.

You can also submit an RFP online.

Contact our team to discuss your needs using the request for service form.
Alternatively, call 1300 138 991 to speak with an adviser in your nearest BDO office.