Ella White

Executive summary

Ella is a Partner in the Consulting team with BDO in Melbourne. She brings a pragmatic, collaborative, and commercial approach to client engagements, combining strong technical expertise with hands-on operational experience to deliver strategic outcomes.

Ella advises clients on responding to and implementing regulatory changes in business operations. In situations involving crisis, regulatory breaches, or reputational challenges, she provides practical support to resolve issues, build resilience and restore confidence.

With over 16 years of experience in professional services across Australia and the UK, including eight years as a Partner, Ella has deep expertise in financial services, spanning banking, insurance, wealth management, and superannuation. She also has significant experience engaging with regulatory bodies and Ombudsman services.

Expertise

• Regulatory advisory

• Enforceable undertaking advisory and oversight

• Independent expert advisory

• Investigation support and oversight

• Crisis response and advisory support 

• Operational resilience advisory

• Remediation and loss calculation solutions 

• Target operating model design

• Process design and optimisation

• Operational performance optimisation

• Complaints and vulnerable customer management

• Managed services and outsourcing

Experience

• Advisory, investigative, and oversight support for multiple organisations responding to ASIC, APRA and ACCC action
• External review for a peak body assessing general insurers’ disaster response, with recommendations and a roadmap for industry-wide change in claims handling
• Process optimisation leveraging data, AI, and technology platforms for customer-focused operations across financial services in Australia and the UK
• Design and facilitation of crisis management simulations for a major general insurer
• Development of regulatory strategy for a large travel insurer
• Strategic design of a target operating model for the new scams prevention framework under emerging legislation
• Crisis response, complex investigations, and remediation of wage underpayment issues for a multinational organisation
• Design, implementation, and operation of large-scale compensation schemes for government bodies
• Managed services for financial services organisations in Australia and the UK, including remediation, complaints handling, claims processing, and financial crime

Qualifications and affiliations

• Accounting and Financial Management and Business Management BA (Hons)
• Certificate in Developing AI Strategy for Business
• Affiliate Member CA ANZ